us888 Privacy Policy

1. Introduction

us888 is committed to safeguarding the privacy and personal data of every Filipino player who registers and plays on our platform. We understand that trust is the foundation of any long-term relationship, and that means being fully transparent about how we handle your information — from the moment you create your account to every transaction, game session, and support interaction that follows.

This Policy applies to all personal data collected through the us888 website, mobile platform, customer support channels, and any other touchpoint through which you interact with us888. It covers all services offered on the platform, including online slot games, live dealer casino tables, sports betting markets (PBA, NBA, UFC, boxing, and others), bingo, fishing games, and all promotional programs.

Please read this Policy carefully alongside our Terms & Conditions, which together govern your relationship with us888. If you have any questions about how we handle your data, our support team is available 24/7.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable data protection legislation, us888 acts as the data controller in respect of personal data collected from players accessing the platform. As data controller, us888 determines the purposes and means by which your personal data is processed.

All data protection enquiries, rights requests, and privacy-related complaints should be directed to the us888 support team using the contact details provided in Section 14 of this Policy. We will acknowledge receipt of all data-related requests promptly and respond within the timeframes required under applicable Philippine law.

3. Personal Data We Collect

us888 collects the following categories of personal data in connection with the registration, operation, and maintenance of your player account:

• Identity Data: Full legal name, date of birth, nationality, government-issued identification number (e.g., Philippine National ID, SSS, UMID, driver's licence, or passport number), and a photograph or scan of your identity document for KYC verification purposes;
• Contact Data: Email address, Philippine mobile number, and residential address (province, city or municipality, barangay);
• Financial Data: GCash number, Maya account details, bank account information (BPI, BDO, UnionBank, Metrobank, or other supported banks), transaction history, deposit and withdrawal records, and cryptocurrency wallet addresses where applicable (e.g., USDT TRC20);
• Account Data: Your chosen username, encrypted password, account preferences, gaming history, bonus and promotion participation records, responsible gaming settings, and any self-exclusion or account restriction configurations;
• Technical Data: IP address, device type and model, operating system, browser type and version, time zone, geolocation data (where permitted), session duration, pages visited, and click-stream data;
• Communications Data: Records of all communications between you and the us888 support team, including live chat transcripts, Messenger and Viber message history, and email correspondence;
• Behavioural Data: Game preferences, betting patterns, session frequency, average wager amounts, and other behavioural analytics derived from your use of the platform that are used to personalise your experience and support responsible gaming monitoring.

4. How We Collect Your Data

us888 collects your personal data through the following channels and methods:

• Direct Collection: Information you provide voluntarily during account registration, identity verification, deposit and withdrawal processing, promotional claim forms, and support interactions;
• Automated Collection: Technical and behavioural data collected automatically through cookies, web beacons, pixel tags, server logs, and similar tracking technologies as you browse and use the us888 platform;
• Third-Party Sources: Identity verification data received from KYC and anti-money laundering (AML) service providers; fraud risk signals from fraud detection partners; and payment transaction data from GCash, Maya, BPI, BDO, UnionBank, and other payment processors in connection with your deposit and withdrawal activity;
• Regulatory Sources: Information received from PAGCOR or other relevant Philippine regulatory authorities in connection with regulatory compliance requirements, problem gambling registers, or self-exclusion databases.

5. Purpose & Legal Basis for Processing

us888 processes your personal data for the following specific purposes, each supported by a lawful basis under the Philippine Data Privacy Act of 2012:

• Account Registration & Management — Processing is necessary for the performance of the contract between you and us888 (i.e., the Terms & Conditions);
• Identity Verification (KYC) — Processing is necessary for compliance with legal obligations under Philippine anti-money laundering laws and PAGCOR-aligned regulatory requirements;
• Payment Processing — Processing is necessary for the performance of the contract, including the processing of deposits and withdrawals via GCash, Maya, and other supported Philippine payment channels;
• Fraud Prevention & Security — Processing is based on the legitimate interests of us888 in detecting, preventing, and investigating fraudulent activity, account compromise, and other security threats to the platform and its players;
• Responsible Gaming Monitoring — Processing is based on legitimate interests and legal obligations, enabling us888 to identify patterns indicative of problem gambling and to apply responsible gaming measures, including deposit limits, session controls, and self-exclusion;
• Customer Support — Processing is necessary for the performance of the contract and the legitimate interests of us888 in providing effective, personalised player support;
• Marketing & Promotions — Where you have given explicit consent, processing is used to send you personalised promotional communications about us888 offers, bonuses, and new game releases. You may withdraw marketing consent at any time;
• Regulatory Compliance & Reporting — Processing is necessary to comply with legal obligations including AML reporting, PAGCOR regulatory requirements, and tax-related obligations under Philippine law.

6. Data Sharing & Third-Party Disclosure

us888 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following circumstances and only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: GCash, Maya, BPI, BDO, UnionBank, Metrobank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20 processors receive transaction data necessary to process your deposits and withdrawals;
• KYC & AML Service Providers: Identity verification and anti-money laundering screening partners receive identity document data to fulfil regulatory verification requirements;
• Fraud Detection Partners: Risk management and fraud prevention service providers receive technical and behavioural data signals to protect the platform and its players from fraudulent activity;
• Game Content Providers: Third-party game studios and aggregators (such as JILI Games and other providers available on us888) may receive anonymised session data necessary for game delivery and technical support — they do not receive directly identifiable personal data;
• Regulatory & Law Enforcement Authorities: us888 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent or detect serious criminal activity;
• Professional Advisers: Lawyers, auditors, accountants, and insurers engaged by us888 may access personal data on a need-to-know basis for the purpose of obtaining professional advice or managing legal proceedings.

All third parties with whom us888 shares personal data are required to process that data in accordance with applicable data protection law and are bound by contractual data processing agreements that prohibit unauthorised use or further disclosure.

7. Data Retention

us888 retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law and regulatory guidelines. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act (AMLA) and its implementing regulations;
• Communications Data: Support communications retained for up to three (3) years from the date of the interaction for quality assurance and dispute resolution purposes;
• Technical and Behavioural Data: Aggregated analytics data retained for up to two (2) years; individual session logs retained for up to twelve (12) months unless required for an active investigation;
• Marketing Consent Records: Retained for the duration of your account plus three (3) years to demonstrate compliance with consent obligations.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with us888's data disposal procedures. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes where it can no longer identify any individual.

8. Security Measures

us888 takes the security of your personal and financial data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your browser or device and the us888 platform is encrypted using industry-standard SSL/TLS protocols;
• At-Rest Encryption: Personal data stored in us888 databases is encrypted at rest using AES-256 or equivalent encryption standards;
• Access Controls: Access to personal data within us888 is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Audit Logging: All access to personal data records is logged and periodically reviewed for anomalous activity;
• Vulnerability Management: us888 conducts regular security assessments and patches to identify and remediate software vulnerabilities in platform infrastructure;
• Incident Response: us888 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to affected individuals, we will notify the National Privacy Commission (NPC) and affected players as required by the Philippine Data Privacy Act.

While us888 takes all reasonable steps to protect your data, no digital system is entirely infallible. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

9. Cookies & Tracking Technologies

us888 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate and improve the platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function correctly — including maintaining your login session, remembering your language preference, and enabling secure access to your account. These cannot be disabled without impairing core platform functionality;
• Performance & Analytics Cookies: Collect anonymised, aggregated data about how players use the us888 platform — which pages are visited most frequently, where errors occur, and how players navigate between sections. This data is used to improve platform performance and user experience;
• Functional Cookies: Remember your personalised settings and preferences — such as your preferred game lobby view, notification settings, and responsible gaming configurations — so you don't need to reconfigure them each session;
• Security & Fraud Prevention Cookies: Support our fraud detection systems by identifying unusual browsing patterns, multiple account attempts from the same device, and other risk signals that help protect all players on the platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the us888 platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

10. Minors & Age Restriction Policy

us888 is strictly an adult gaming platform. Access to and registration on the us888 platform is limited to individuals who are at least 21 years of age, in accordance with the minimum legal age for casino-style gambling under Philippine law and PAGCOR guidelines.

us888 does not knowingly collect personal data from individuals under the age of 21. As part of our KYC verification process, we require all players to submit valid government-issued identification confirming their date of birth prior to processing withdrawal requests. Where us888 discovers or has reasonable grounds to believe that a registered player is under the minimum age, the account will be immediately suspended, all associated data reviewed, and the matter handled in accordance with applicable legal requirements.

If you are a parent or guardian and have reason to believe that a minor has registered on us888, please contact our support team immediately via live chat, Messenger, or Viber so we can investigate and take appropriate action without delay.

11. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you are entitled to the following rights in respect of your personal data held by us888:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and shared — which this Policy fulfils;
• Right of Access: The right to request a copy of the personal data us888 holds about you, together with information about how it is used and with whom it has been shared;
• Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal data in your us888 account;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, on grounds relating to your particular situation;
• Right to Data Portability: The right to receive a structured, commonly used, machine-readable copy of personal data you have provided to us888, where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that us888 has processed your personal data in a manner that violates the Data Privacy Act of 2012.

To exercise any of the rights listed above, please contact the us888 support team using the contact details in Section 14. We will respond to all data rights requests within thirty (30) days of receipt, or within such shorter period as may be required by applicable law.

12. International Data Transfers

In connection with platform operations, some of your personal data may be processed or stored on servers or by service providers located outside the Philippines. Where such international transfers occur, us888 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law — including the use of standard contractual clauses, data processing agreements, and transfers only to jurisdictions with adequate data protection frameworks.

us888 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your explicit consent.

13. Changes to This Privacy Policy

us888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players through a prominent notice on the platform or by email to your registered address, prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how us888 protects your personal data. Continued use of the platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data us888 holds about you, please reach out to our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the us888 platform — the fastest way to reach us
• Messenger & Viber: Available 24/7 for Filipino players across Luzon, Visayas, and Mindanao
• Email: [email protected]

Our team aims to acknowledge all privacy-related enquiries within 24 hours and to resolve them within the timeframe required by the Philippine Data Privacy Act of 2012. For formal complaints that remain unresolved after contacting us, you may escalate the matter to the National Privacy Commission (NPC) of the Philippines.